[SCCD] Set ticket to high priority for VIP person

In some case we need to set ticket priority align person’s information.

However internal priority is calculated by  impact and urgency from priority matrix.

This example will show you how to set high priority (or urgent) when effected person is VIP person.

1. Using Automation Scripts (Go to > System Configuration > Platform Configuration > Automation Scripts)

2. Select Action > Create > Script with Attribute launch point

3. Create Launch Point and variables

launchpoint

4. Create script

scripts

5. Save and change status to ACTIVE

 

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